Trust buddy is here to help you outline and develop the world. We do it by giving you an authoritative, open-to-all review platform where you can share and learn experiences and connect with brands to help them grow.

The only thing we request is that you respect and follow these procedures to help us all keep Trust buddy a collective and reliable place for everyone to enjoy. Thanks for getting on board — let’s improve the world!

 

When To share a review

You can share a review if you’ve had a fresh, honest shopping experience.

Reviews are your opportunities to share your thoughts with others and give feedback to brands. Size doesn’t matter here; we believe all experiences large and small are valuable for reviewing— whether it’s a call, an online order, a visit to your local shop or else using a firm’s goods or services.

Just keep it fresh by sharing about your shopping experience that happened in the past 12 months. While your experience about buying a smart phone in the 2006 is cool, it’s less relatable for consumers looking to buy a smart phone today. When you share your recent involvements, other readers get a feel for how a brand is working now. And brands get valuable up-to-date response.

 

Don’t write a false or influenced review

Don’t make up a shopping experience or write an evaluation for others— leave it to them to share their own review. And if you’re closely related with, work for, or are in rivalry with a brand, you shouldn’t review it.

 

Keep proof of your transaction

Hold onto bills that shows you’ve had a transaction with the brand (for example, a receipt, order validation, screenshot of your chat with online customer service) because you might be requested to validate your transaction.

 

Play well

We want you to be a humble contributor to our portal. So, act nice, don’t be a dumb. Don’t post anything hurtful, horrible, biased, insulting or offensive. And don’t lie, make terrorizations or do anything unlawful.

 

What exactly is offensive?

That’s a hard one to clarify. We’re a platform that is located between customers and brands, so we have to stabilize opposing responsibilities: We need to let every person tell their story (good or bad), but we’re also oblige to remove words and speeches that unfairly cause significant harm to people’s statuses.

The most influential reviews clarify what took place and leave it to readers to attract their own assumptions.

 

Promotions are no allowed

Keep your reviews related — don’t embrace any advertising references, selling material or offers. This isn’t the room to sell goods, offer discount coupons.

 

Don’t share your personal information

Your evaluations are public. That’s why it’s not a good idea to contain your own delicate or private information, and it’s not OK to include others information. We’re talking names, telephone numbers, addresses, email addresses, and whatever else that could be used to trail, recognize, communicate someone. We want the privacy and security of yourself and others to be valued and protected.

 

Check the website you’re reviewing

You’d be astonished how often people wrongly leave a review for Brand A on Brand B’s profile page. So, before you share, please double check the brand and local domain you’re reviewing. It’ll save possible bothers later.

 

Your user ID account

You need a user account to share a review. You only get single user account and it should include a real individual. Your username, profile details and picture must replicate who you are (don’t go imitating other people, thanks) and can’t be hurtful, terrible, biased, insulting or offensive — because everyone can see your profile! If you do include something you shouldn’t, or you create more than one profile, we can delete your other profile.

Your user profile also needs to be connected to a lawful, lasting email address in case we need to communicate with you.

Sometimes your profile is mechanically created and auto-filled with your name, like if you click on an email invitation link from a brand or sign up via Facebook. You can always change your details to include only the information you want to show publicly.

 

Edit or delete your review

Your review is preserved by you. That means you can edit, update or delete your review at any time. You’re encouraged to update a current review if you want to add more info about a specific experience. And though it’s fine to write more than one review for a brand if you’ve had more than one purchase, please don’t blast a brand with lots of reviews, because that’s not useful for anyone.

 

Anyone can flag a review

We enjoy it when you put on you take the full responsibility and help us protect our platform by informing us about a fake review— especially if you’ve got evidence. Only flag a review if you honestly believe there’s an issue, and please be fair and reliable.

We’ll verify flagged reviews to see if they break our guidelines. And if they do, we’ll act.

 

Contract breaches

We’re all for liberty of expression, but some content just won’t fly. If someone flags your review for breaching our rules, we may temporarily hide it and ask you to make some changes. We’ll give you the chance to bring honest reviews within our rules so they can stay on Trust Buddy.

But if you really misuse our portal, we can remove your reviews and/or block or erase your profile. If your profile is erased, your reviews will also be erased.

In addition, our great software is continuously on the lookout for doubtful and false reviews and will eliminate them.

 

The last say

These rules are just that: guiding ethics. Please understand that we have the last say about the clarification and application of these rules, and we can change them at any time.

Trust buddy is here to help you excite, progress and modernize. We do it by giving you an influential review portal built on honesty and association that lets you involve with and gather insights from customers. You can use Trust buddy for free or subscribe to our exclusive facilities.

The only thing we ask is that you admire and obey these guidelines to help us all keep Trust buddy a cooperative and reliable place for everyone to enjoy.

 

Who can and can’t write a review?

People who have had a fresh, honest experience with your brand can write a review about it. Bear in mind that an involvement doesn’t certainly mean a purchase — it could be, for instance, a phone call, an online instruction, a visit to a store or otherwise using your brand’s product/service.

But someone with a conflict of interest cannot write a review of your brand — this includes you, your staffs and your direct family members. It also means you and your staffs can’t review an opponent. This is to defend the integrity of reviews.

 

Asking for reviews

If you’re requesting for reviews, your request process and language should be fair, impartial and neutral. And if you’d like to include an encouragement in your request, we need to accept it and notify our community by adding a note to your brand profile page. It’s also likely to ask reviewers to provide a reference code when they leave a review, to help verify an experience.

Reviews can’t be collected on brand sites without prior authorization from our respective team. And you can’t ask clients to use your gear (for example, an iPad) to review your brand.

 

No false reviews!

Don’t write or ask people to write false reviews. We have zero acceptance for false reviews and will eliminate them.

 

Don’t spot a reviewer?

We give reviewers the liberty to select their own username, so you might not always identify their name as a buyer of yours. But that doesn’t mean they haven’t had an honest, fresh experience with your brand. If you want more information, try involving with the reviewer.

And if that doesn’t work, you can request us to try to authenticate the reviewer’s experience.

 

Play well

We want you to be a humble contributor to our portal. So, act nice, don’t be a dumb. Don’t post anything hurtful, horrible, biased, insulting or offensive. And don’t lie, make terrorizations or do anything unlawful

 

Preserve private data private

We want the confidentiality and security of everyone to be valued and protected, so don’t post any delicate or personal info. We’re talking names, telephone numbers, addresses, email addresses, and anything else that could be used to track, recognize, contact or imitate someone.

If your staffs decide to use their own name in responses to reviews, then they’ve put that info out there and you shouldn’t flag other reviews for including that same name.

 

Realistic arguments

We won’t eliminate a review just because you think it’s biased, you don’t approve with its content or you think the reviewer should have left you additional stars. We don’t get involved in disagreements about what went down among a reviewer and a brand. Trust buddy is a consumer review portal, not a governing authority or a court of law.

 

Offensive content

We’re a platform that sits between customers and brands, so we must stabilize opposing responsibilities: We need to let every person tell their story (good or bad), but we’re also oblige to remove words and speeches that unfairly cause significant harm to people’s statuses. That’s why you can flag reviews that are offensive.

But keep that in mind, just because a review is undesirable, that doesn’t mean it’s offensive.

 

Your official account and profile page

Claim your profile and get an official account. You can use it to send requests, response to reviewers and flag reviews that break our guidelines. The info shown on your official profile page must be correct and not false.

 

Reviewers own their reviews

A review is owned by the person who post it. They can make changes or erase their reviews at any time and can write more than one review if they’ve had more than one experience with your brand. But they don’t have to update their review if things change — like if you give them a payback. Offering a reviewer, a gift to edit or remove their review is not allowed.

 

Everyone can flag reviews

We don’t change reviews, but everyone can flag reviews that break our guidelines. You can use your official account to flag reviews for various reasons (not liking a review is not one of them!) and we only evaluate a review for the chosen cause.

If a flagged review breaks our guidelines and the issue can be fixed, the reviewer will be given the chance to change it. The review might be provisionally hidden during this procedure. If the issue isn’t fixed or it can’t be fixed, then the review will not be shown online.

If you flag reviews, be reasonable and reliable — that means flagging 5-star reviews for the same reasons you flag 1-star reviews. We’ll show a public form of your report, so that everyone can see why you’ve flagged the review. For transparency, all your flagging action is also openly visible via your brand’s profile page.

 

Contract breaches

We’re all for liberty of expression, but some content just won’t fly. We can erase an official reply that breaches these guidelines. And if you misuse our portal, we can block access to or suspend services in your official account, place a customer alert on your profile, and possibly even dismiss contracts you have with us.

 

The Final call

These rules are just that: guiding ethics. Please understand that we have the last say about the clarification and application of these rules, and we can change them at any time.